Priority service for serious collectors.

Collector is hard-capped at 24 memberships, and we mean it. As of April 2026 we have 12 active Collector memberships and review 3-5 applications per year. We've turned down qualified applicants when the cap was full — most recently in 2023, when we redirected two excellent candidates to Connoisseur with the option to upgrade as spots open.

Connoisseur is soft-capped around 60 — we've never actually hit the ceiling, and if we did we'd expand capacity rather than turn members away, but we won't let it grow past the point where scheduling commitments become unreliable. The whole value proposition breaks if we oversell. Enthusiast is uncapped because its benefits don't strain our capacity the way Connoisseur and Collector do.

You can upgrade mid-year — we prorate the difference and extend your term. You can also downgrade at renewal if the higher tier is more than you need; we'll tell you honestly if we see your usage dropping. A few times per year, someone upgrades in February and spends the rest of the year wondering why they waited. Once or twice a year, we'll suggest a downgrade because the client isn't using their benefits and a lower tier makes more sense for them.

We don't lock you in. The model only works if membership makes sense for you, not just for us.

Per member, not per car. Your Connoisseur or Collector tier applies to every vehicle you own or regularly drive, including new acquisitions. If your son drives your Cayman twice a month, he gets member treatment when he brings it in. If your wife's Range Rover needs service, it's covered.

There's one edge case: commercial vehicles, fleet-titled exotics, and rental-use cars don't qualify. This has come up maybe four times in a decade.

There's a real conversation, but it's not a screening in the exclusive-club sense — it's a fit conversation. Rick or James will spend 20-30 minutes with you on the phone or in person, understanding your fleet, your cadence of use, and what you're trying to solve. Roughly half of applicants become members. The other half hear from us that a tier would be overspending for their pattern — we'd rather lose the revenue than sell you a tier you won't use.

The only hard disqualifier is pattern: if you bring us a car once every three years, no tier benefits you. If you're racing exotics commercially, we don't fit. If you'd need us to be your sole liability carrier for a $40M rotating collection, we'd refer you to a specialist that's better sized for that. Beyond that, we say yes more than we say no.

Every invoice separates labor and parts. Your discount is applied to the labor subtotal before tax. Parts are billed at OEM list or cost+20% (whichever is lower) — same policy for everyone, members and non-members. We don't inflate parts prices to offset discounts elsewhere.

On a typical $12,000 service that's $8,400 labor plus $3,600 parts, a Connoisseur saves $1,260 — about 10% on total, but 15% on the labor portion. Over a year of services, this compounds quickly. A member with a 5-car rotation sending us 8-10 services annually typically saves $6-14k at Connoisseur, $9-22k at Collector.

Everything is available à la carte at member rate. Enthusiasts can use our storage at $625/week, concierge beyond their two round-trips, or an extra detail — all priced as add-ons. If you find yourself regularly buying add-ons, we'll suggest upgrading at renewal (or mid-year, prorated).

The tiers aren't gatekeeping what you can access; they're defining what's bundled vs. what's billed separately. Nobody's ever told "sorry, you'd need to be a Collector for us to do that."

Yes — storage is a standalone service at $525-1,150/month per bay depending on vehicle size, available to any client. Membership gives you included storage weeks (2 / 6 / 12 weeks per year by tier) plus reduced rates beyond that.

Many clients start with standalone storage, add Enthusiast membership after a year when they see the cadence, and upgrade from there. We don't bundle-lock anything.

Two-year Collector commitment is $78,000 instead of $84,000 — saves 7%. Three-year is $115,000 instead of $126,000 — saves 8.7%. We don't offer longer commitments because we'd rather you recommit annually and know you're getting your money's worth.

The multi-year option mainly exists for Collectors who plan major acquisitions or builds across a 2-3 year window. For most members, annual renewal is the right call.